Richmond Legal Advice Service

About our service

How RLAS provides its service

This page provides information on how Richmond Legal Advice Service (RLAS) sees and helps clients:

How to find RLAS

For details on our location, how to reach us, how to access/use the premises RLAS uses and maps go to the Our Location page

Helping us to help you

Before coming to a RLAS advice session, the following are some of the things a client can do to maximise the benefit they will get at an advice session:

Some limitations

Because of the limited time available it may mean that an adviser cannot give a definitive view on a client’s problem.

If the problem is legally complex or there are a lot of facts or papers to go through then sometimes all the adviser we can do at that session is to try to give a “commonsense” answer pointers or refer the client on.

No legal adviser can hope to be an expert or to have detailed knowledge on all areas of law.

Therefore, if the client’s problem concerns an area of law which is outside the experience of the volunteers present on the night a client attends, RLAS may not be able to help at that session and the client may need to return or go to another advice agency.

Last updated: 28 March 2010