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Obtaining free Advice in Richmond

Richmond Upon Thames CABx

How to get advice:

General telephone enquiry line: 0808 278 7873 (open Monday to Fridays, 10:00 to 13:00)
Consumer law enquiry line: 0808 223 1133 (covering “Holiday and Transport, Buying or repairing a car, Scams, Something has gone wrong with a purchase, Insurance, Water, Phone, internet or TV or Home improvements”)
At a branch on their visit us page (which shows the location and addresses of branches and when they are open)
Online advice, link

Richmond Advice and Information on Disability

Richmond AID provides information on welfare rights and benefits, employment, housing, education, access, transport, mobility, equipment, holidays and leisure matters to disabled people (and all those deal with or help the disabled).

Opening Times: Monday to Friday from 11:00-16:00

Telephone advice: 020 8831 6070 (a message asking for advice can be left at anytime, Richmond AID will call back)

To request email advice: Send email

Web: richmondaid.org.uk.

Advice can be obtained by visiting Richmond AID (between 11:00 and 16:00) at 4 Waldegrave Road, Teddington TW11 8HT, next door to Teddington library or visiting their website.

Money, debt or tax advice

If you need advice on debt or money problems, the following organisations may be able to help.

Health Warning: Online searches can produce lists of many organisations/companies. Many charge, either by

you making upfront payments, or
by requiring you enter a scheme where some of the money you pay them is for their use and is not passed on to creditors.

You should only select an organisation which does not charge you and which is a charity.

Suggestion: Before contacting any of the organisations listed below, spend time reading the information available on their websites. These websites provide a lot of information and guidance on managing debt and budgeting. The information and guidance may help you prepare for when you contact one of them.

National Debt Line

Web: nationaldebtline.org

Phone: 0808 808 4000

Also, webchat via their website.

Step Change

Web: stepchange.org

Phone: 0800 138 111

A Citizen’s Advice Bureau

Such as Richmond CAB

Web: rcabs.org

Phone: 020 8712 7800

Tax Advice

Tax Aid

Tax Aid provides help for persons with tax problems who cannot afford to pay for advice.

Telephone helpline: 0345 120 3779 (open 09:00 to 17:00, Monday to Friday). You can also send a message, but you should expect to wait 14 days for a response (message form)

When you call:

“…we’ll ask you about:

your yearly income (in most cases, we’re only able to offer help if you’re earning under £28,000)

any debts or savings you have

any personal circumstances or situations that are affecting you.

any hardships or issues that make it difficult for you to get the help you need.”

What they cannot help with:

“…Corporation Tax (Limited Companies), tax planning, Tax Credits, benefits, Council tax or non-UK tax issues.”

Family law

The Royal Courts of Justice Citizens Advice Bureau & Legal Centre

The Royal Courts of Justice Citizens Advice Bureau & Legal Centre “offers advisory appointments to individuals across England and Wales online and over the phone, or in person appointments in central London”.

Web: www.rcjadvice.org.uk.

It is necessary to first complete a ‘triage’ form.

They provide a list of matters on which they can and cannot help clients with:

“What we can help you with:

Divorce

Child contact or other child issues

Financial matters arising out of divorce

Property matters arising out of divorce

Domestic abuse

We can advise you on:

Appropriate steps to take before making an application to the court.

What form to file at court and whether a witness statement is required.

If you are already party to proceedings, we can advise you on what happens next or what to expect from your next hearing.

All procedural aspects to your case.

For domestic abuse advice, please contact our sub-team FLOWS for urgent advice.

What we can’t help with:

Appealing a decision made in the family court

Assessing the likelihood of success with your application

Conducting legal aid assessments

Filling in court forms

Writing witness statements”

Resolution

The Resolution website provides information and links to other information about family law.

From their website:

Resolution, which was formerly known as the Solicitors Family Law Association (SFLA), is an organisation of 6,500 family lawyers and other professionals in England and Wales, who believe in a constructive, non-confrontational approach to family law matters. Resolution also campaigns for improvements to the family justice system.

Housing and landlord and tenant

Shelter

The Shelter website provides information and guides on landlord and tenants matters as well as providing a helpline. The information includes topics such as homelessness, private renting, tenancy deposits, repossession, eviction, repairs, housing benefit and council housing.

They provide a telephone advice helpline (08:00 to 18:00, Monday to Fridays): 0808 800 4444, and also a webchat service.

Last updated: 1 July 2026.

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